Conversational AI & Customer Experience Summit Europe 2026

WiredBusiness is an Official Media Partner of the 5th Annual Conversational AI & Customer Experience Summit Europe 2026, taking place on 28–29 October 2026 at H4 Hotel München Messe in Munich, Germany.

As artificial intelligence becomes increasingly embedded across customer-facing and enterprise operations, organizations are moving beyond experimentation toward practical, scalable AI implementation.

The Conversational AI & Customer Experience Summit Europe 2026 will bring together senior executives, technology leaders, AI practitioners, customer experience specialists, and solution providers to examine how emerging technologies are transforming customer engagement and business operations.

From Conversational AI and Generative AI to Agentic AI, Voice AI, intelligent automation, and AI-powered contact centers, the summit will explore the technologies and strategies shaping the next generation of customer experience.

Through executive keynotes, panel discussions, fireside chats, enterprise case studies, networking sessions, and technology showcases, participants will have the opportunity to learn from organizations actively deploying AI across industries.

Key Topics

The summit will explore areas including Conversational AI and enterprise transformation, Agentic AI and autonomous customer experiences, Generative AI for customer engagement, Voice AI and intelligent virtual assistants, AI-powered contact centers, omnichannel CX strategies, responsible AI and governance, hyper-personalization, automation, analytics, and the future of customer service.

Discussions will also examine practical AI applications across banking and financial services, insurance, telecommunications, retail, e-commerce, healthcare, travel, manufacturing, utilities, technology, and the public sector.

Connecting Europe's AI & CX Community

Beyond its conference sessions, the summit provides a platform for business development and collaboration.

Attendees will have opportunities to connect with C-level executives, AI leaders, technology innovators, customer experience professionals, investors, and solution providers through dedicated networking sessions, exhibition showcases, and strategic meetings.

Whether organizations are beginning their AI transformation or scaling existing enterprise AI initiatives, the summit aims to provide practical insights into building intelligent, personalized, efficient, and trusted customer experiences.

Event Details

Event: Conversational AI & Customer Experience Summit Europe 2026
Date: 28–29 October 2026
Venue: H4 Hotel München Messe
Location: Munich, Germany
Media Partner: WiredBusiness

Register / Learn More:
https://conversationaltechsummit.com/?utm_source=kd&utm_medium=mediapartner&utm_campaign=caces2026

Event Contact: kimberly.d'mello@altrusiaglobal.com

WiredBusiness is pleased to support the Conversational AI & Customer Experience Summit Europe 2026 as an Official Media Partner, connecting our audience with the technologies, organizations, and conversations influencing the future of enterprise AI and customer experience.